Question

ERROR WHEN OPENING A CONTACT RECORD (Mobile App)

Hi all,

Recently, every time I am trying to open a contact record I get the below error:

Any idea what can cause this issue?

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Best reply

Hello Kavian,

 

The error on the screenshot is related to the fact that OData protocol has restrictions on the number of expands (joins) in one query (no more than 12). This question was also created on the Microsoft development forum here https://social.msdn.microsoft.com/Forums/en-US/2506f41e-2629-44e5-9eed-be46c24c8c09/expand-does-not-support-13-properties-expanded-simultaneously-on-the-same-segment?forum=LightSwitchDev11Beta. This issue appears because you have more than 12 lookups on the page. Please reduce their number on the page and the issue will be resolved.
But the issue was resolved by Creatio R&D team 7.13.2 version of the application. So you can simply update your instance to 7.13.2 version and this issue won't appear anymore.

 

Best regards,

Bogdan

Hello Kavian,

 

The error on the screenshot is related to the fact that OData protocol has restrictions on the number of expands (joins) in one query (no more than 12). This question was also created on the Microsoft development forum here https://social.msdn.microsoft.com/Forums/en-US/2506f41e-2629-44e5-9eed-be46c24c8c09/expand-does-not-support-13-properties-expanded-simultaneously-on-the-same-segment?forum=LightSwitchDev11Beta. This issue appears because you have more than 12 lookups on the page. Please reduce their number on the page and the issue will be resolved.
But the issue was resolved by Creatio R&D team 7.13.2 version of the application. So you can simply update your instance to 7.13.2 version and this issue won't appear anymore.

 

Best regards,

Bogdan

Bogdan Spasibov,

Thanks for your answer. 

When you say update my instance, you mean mobile app version?

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