There is only a String field available for text in Pre-configured pages. Is there any way that information from a Notes field in a record can be transferred to a Pre-configured Page and displayed with images and other formatting?
I have reference information for answering questions that will not transfer correctly as text only. I know that I could convert the reference information to an image format and attach it, but that requires additional clicks when answering the question and makes it more likely that the reference information will be ignored or used incorrectly. I prefer Pre-configured pages to Edit pages because I can change the buttons at the top to eliminate confusion about the Close button and to add additional functionality.
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Dear Janine,
In order to display text with images as it is on the Notes tab, you need to modify the control of your pre-configured page.
1. Go to configuration section, find the created pre-configured page.
2. In the diff section find the string field, which supposed to display text with images.
3. Take EmailPageV2 "Body" diff element as an example and apply the control config with needed classes and content-type.
Save pre-configures page schema and clear browser cache.
Hope you find it helpful.
Regards,
Anastasia