After saving a new System User, their type is changed from 'Company Employee' to 'Virtual', and the Type, and Contact cannot be changed.
The User also cannot login with the username and password provided for that account.
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Dear Jordan
The Type field is usualy populated automatically according to the chosen user type. By default the user types are employee or portal user http://prntscr.com/m1pjj8 . It remains uneditable before you save the record. Once you save the record and reopen the user page, you will be able to edit the type. Apart from that, most likely the user cannot login since the record is not saved.
If you saved the record and still face the same issue - please contact our support team by email support@bpmonline.com for further investigation in your particular environment.
Best regards,
Dean