Hi ,
If I send a bulk email to multiple users , is there a possibility I can track replies from them.
eg if the user replies he is interested in the services offered through email , can we track in bpm'online ?
Is there any interaction logged in the system under any view ?
Thanks
Shailey
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Dear Shailey,
If a user replies to your email, you should receive this reply at your sender email box. In this respect, you may add this mailbox to your profile as a regular one and see all incoming replies from the recepients. Also, the bulk email supports email clicking statistics
You can see the amount of opened emails and amount of clicks on the links in the email template. You can add a link for the replies to your template and once the bulk email campaign is completed - you will be able to see the amount of clicks that corresponds to the recepients' replies.
More details on click statistics can be found here https://academy.bpmonline.com/documents/marketing/7-13/click-stats-tab-email-page
https://academy.bpmonline.com/documents/marketing/7-13/how-set-bulk-email-click-tracking
Best regards,
Dean
Dear Shailey,
In future, you may either add a new mailbox to your bpmonline profile to see the incoming emails from the recipient or also set up the clicking statistics if your emails will have the reply link in its text. As for leads, If a contact from your bulk email audience was created while creating a lead, you can see it on a contact page in the history tab http://prntscr.com/no10mp or vice versa on a lead page http://prntscr.com/no116w
Best regards,
Dean