Automatically move cases with new email replies into a dedicated folder and trigger a system notification to the assignee

Hi, 

I need to implement a solution for Case management: whenever a customer replies to an existing case via email, that case should automatically appear in a specific 'Customer Replied' folder. 

Additionally, a real-time notification should be triggered to the case assignee via the notification panel to ensure a prompt response.

Regards,

Sakshi Chadda

Like 0

Like

0 comments
Show all comments