Question
Automatically move cases with new email replies into a dedicated folder and trigger a system notification to the assignee
17:48 Apr 15, 2026
Hi,
I need to implement a solution for Case management: whenever a customer replies to an existing case via email, that case should automatically appear in a specific 'Customer Replied' folder.
Additionally, a real-time notification should be triggered to the case assignee via the notification panel to ensure a prompt response.
Regards,
Sakshi Chadda
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