APPROVAL APPEARS IN THE NOTIFICATION CENTER BUT COUNTER IS NOT VISIBLE
Hello community,
We are also facing the issue. We have created an approval task via the business process. While the approval task is seen in the notification center, the counter does not get increased or visible.
Please advise.
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Hello,
Several reasons might cause this issue.
1. A missing piece of code that marks your notifications as read.
Please check if you have MarkNotificationAsRead in your custom code in order for notifications to properly display.
You can copy the code from the NotificationService object in configuration files.
2. Caching error. Flushing Redis might help you to resolve this issue.
3. If the task has been edited or deleted before the notification has been read, the CTI panel may ''hang''. Clearing Redis may help to resolve the issue.