How can I move the existing functional role under another existing functional role.
Hi Community,
How can I move the existing functional role under another existing functional role.
Based on the below, currently CC agent and CC Base are on the same level, now I wanted to put CC agent under CC Base. It is possible to that if we are adding a new role, but for existing one how can I do that? I do not want to delete a Role and re-create it since there are already lots of users configured under that role.
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Hello Fulgen,
Hope you're doing well.
At the moment, there is no such functionality due to the out-of-the-box logic, as far as changes of the parent role in this way can cause various errors during actualization of roles. So as for now changing of roles on the code level is too risky and demands changes in core.
We have informed our R&D department about this case so they could consider enhancing the following functionality in the upcoming releases.
Best regards,
Roman