Hi community!
I see that Portal users don't see emails exchanges in the History Messages on the Portal Case Page but only messages they have created from this page ...
How can i do to portal users seeing emails exchanges too?
Thanks in advance!
Davyd
Like
Dear Davyd,
Unfortunately, at the moment there is no option to display the emails within the portal case page. We have registered the issue and passed it to our R&D team and it will be revised for the further updates. In case you need to display the emails in the current version of the system, you will need to manually update the access rights to the emails, though it will be quite different to differentiate what emails should be seen and what shouldn't in this case, thus we do not advice to do that for the security reasons.
Lisa
Very thanks for your response!
When you say " update the access rights", on what object we could add some access rights and for who? If we add some read access rights on "Emails" object for "portal users" group, we have no effects on on the portal page : History zone not display emails exchanges of the current case...
Best regards,
Davyd
Dear Davyd,
Since emails are essentially activities you have to grant access rights to activities and emails for the portal users, however, they will see all activities in the system this way, which is essentially a downside of it.
Warm regards,
Matt