Question

Case section

17:36 Mar 23, 2018

Hi,

We want to make a special field available and required when a case is submitted thru a dedicated group of users from a special account.

Can you confirm if the case section used is the same for both "classic" and portal users ?

If not, please help.

Thanks

Eric

3 comments

Lisa Brown

21:05 Mar 25, 2018

Dear Eric,

You can set up the same logic for the Portal Case Page (separate page schema). To do so you need to go to the Cases section, open Section Wizard and change the ID at the end of the URL to '302a835d-fb19-4335-a9a4-ef9cd7df6006'. The Section Wizard for the portal case page will be opened automatically and you'll be able to adjust the fields there.

Lisa

Eric LATTEUX

10:25 May 17, 2018

Lisa,

Can you confirm if the portal case section ID has changed with the release 7.12 ?

Thanks in advance

Eric

Lily Johnson

11:09 May 17, 2018

Dear Eric,

The id of the Portal case page was not changed in 7.12. Please check the screenshot below:

Best regards,

Lily

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