Dear Judy,

Can you please send this issue to support@bpmonline.com for further investigation? 

Best regards,

Angela

Hello Timothy,



The problem can cause overridden methods of basegriddetail, or incorrect filters. More about details and working with them you can find by following the link: https://academy.bpmonline.com/documents/technic-sdk/7-13/details-0



If you will have further questions, please attach the code to the message



Best regards,

Alex

 

get/set a parameter value in a business process script task

var parameter1 = Get<Guid>("Parameter1");

Set("Parameter2", parameter1.ToString());

var parameter2 = Get<string>("Parameter2");

get object of type UserConnection

var userConnection = Get<UserConnection>("UserConnection");

Perform Task have parameter Task ID (code: CurrentActivityId) After this element you can get this parameter and use this value to attach the file

Dear Bob, 

You can add the document to the activity in activity itself. You need to add Document to connected to ("+" button), read it in a separate element in BP and add to activity. https://prnt.sc/l4n83q

Best regards, 

Dennis

The key difference is that I want to attach the document before the Perform Task activity.  One of the inputs to the task (shipping a product) is the document (pack slip).  

I could always create an activity and attach the document to the activity, but then I would need the end user to perform that activity before the rest of the process is completed.  

Bob Walters,

The activity for process task doesn't exist until the process comes to the perform task element. If you use Connected to the document is added as the task is created. However, if you want to attach the document earlier you may use add data element and add activity manually, or use pre created activity, read it and attach the document. 

Dear Bob,

There are several out-of-the-box processes that also have a big run time. Each time you'll trigger your process it will create a record in the process log and the process will be waiting for the next step. Theoretically it shouldn't affect performance of the system and it is ok. But we can think on how can we manage the process in another way.

Your product is servicing of broken parts and your "opportunity" or "case" ("service request") is a broken part. As you wrote it in the topic of the question, it is a very good idea to use "Case" section to manage your business. For example some part is broken and you register the incident. You have the number of the incident, you have the information on the client (you can call or email him and provide with all necessary information and get information from customer and write it down in feed or update some fields and the customer will also no the number of the incident and he can get up-to-date information any time) and also on the part that is under processing (the process of part repairing can be also managed with the help of incidents and you can bind the incident with the part repairing to the general request from customer). You can set up case statuses as "New" -> "Part not received" (if the customer still has the broken part) -> "Part received" (if you the customer gave you the part) -> "Part  repairing" -> "Part repaired" (if the part is repaired but yet not received by customer) -> "Part is on the way"(when the part is on the way to the customer) -> "Resolved" (part received by customer).

It will be much more easier for you to track down the status of the incident: where is the part, who is the client, when it needs to be done, who is assigned for repairing. I think that cases will become the ideal choice for you.

Oscar

Oscar,

Thanks for your input.  The business process that I'm working through is actually the different phases of a case.  The way we do things is that the service technician is assigned the case, and during each step of the process an activity is created for our accounting team, shipping/receiving team, inventory control team, and production team.  I am using the business process to create activities within the case and assign them to the appropriate individuals. 

The actual case which handles the RMA is a child of the case where the service technician is working out the problem.  In general, the parent case will be closed before the child case is, primarily due to the fact that our production team will do root cause analysis on the returned part on a separate schedule than the initial case. 

Thanks for your input. 

Bob  

Bob Walters,

Then you can create a separate process which will be triggered by some changes you or the employees made in the system. Will this work for you? 

See table "ActivityFile"

ActivityFile is not on the list, but "File and Link of Activity" is.  Are these the same objects?  

Yes If you work with sql or Entity shema query use object name ActivityFile and if you work with read, modify or insert data component in busness process select "File and Link of Activity" 

Found the information, however, now I am getting an error when trying to attach the file to the case.  I read the data from the Activity and when I try to write it to a new "Attachment and Notes detail in Cases", I get an Item with path "191764f7-1dc7-47d5-b16d-5002b799f1e0.32cd6fe8-2cb2-4284-8cda-b17b842e76d7.73c5b07b-3c1a-44fc-953e-f2ce6cbb7420" for process Id "5bd26364-ceda-4ef2-9b22-eb389d6bfba7" not found. error.  

When reading, I am presented with two IDs, a Task ID and a Result of Activity ID.  Neither ID seems to work in this context.  

I checked that the file is being attached to the activity, I just am missing something in trying to find the file.  

Describe in more detail what you want to do.

Grigoriy,

I am creating a business process that is functioning as a RMA.  I first create a case for the return and then create an activity for our order management team to create an order for the replacement part in our accounting system.  After the order is created, the PDF is attached to the Activity.  What I am trying to do is automatically take the order that is attached to the Activity and automatically link (or copy) it to the case.  

Standard approach to get a list of all the files associated with this activity and add them to the list of files associated with the case. If you know the activityID and the caseID, you can transfer all the files associated with it  (ActivityFile) to CaseFile

I would do everything in a script like something like:

insertSelect = new InsertSelect(UserConnection)
	.Into("CaseFile")
	.Set("CaseId")
	.Set("Name")	
	.Set("Notes")
	.Set("Data")
	.Set("TypeId")
	.Set("Version")
	.Set("Size")
	.FromSelect(
		new Select(CurrentConnection)
		.Column.Const(CaseId)  //maybe need Column.Parameter(CaseId)
		.Column("Name")
		.Column("Notes")
		.Column("Data")
		.Column("TypeId")
		.Column("Version")
		.Column("Size")
		.From("ActivityFile")
		.Where("ActivityId").IsEqual(Column.Parameter(ActivityId)) as Select);
insertSelect.Execute();

Thanks.  Worked like a charm.

Сorrected example

can you tell me any function which can convert image into text

Bhumika Bisht,

Please find the answer to your question in the article by the link below:

https://community.creatio.com/questions/ocr-mechanism

Best regards,

Norton

Dear Bob, 

Unfortunately, there is no way to process set of records at once in business process. The way it can be performed is to create a cycle reading element one by one using some flag to not to read one element several times. Aldo you can use SQL Executor (free app on our Maretplace https://marketplace.bpmonline.com/app/pt-sql-executor-bpmonline) to execute your scripts or execute them in configuration.  

Best regards, 

Dennis

Hi,

You can implement the application on-site and have the access to the dll's. Alternatively, you can write an email to support@bpmonline.com and the libraries will be sent to your email address.

The first option is preferable, though, as having the application on-site will be useful for your development further as well.

Lisa

Thanks!  

Hi David, I was also having the same issue and didn't get a resolution. I went ahead and completed my integration with HttpWebRequest class instead of http class.

Ok! Very thanks, i'm going to use directly the HttpWebRequest  class ...

Dear Davyd, 



The assembly System.Net.Http.dll is missing in the business process class. Please consider downloading the library and adding it in the "External Assemblies" tab in the configuration.







You can download the library from public sources. For example

https://www.dllme.com/dll/files/system_net_http_dll.html



Additionally, please find more information about references in the post by the link below.

https://stackoverflow.com/questions/9611316/system-net-http-missing-fro…



Additionally, please remove the System.Net.Http.HttpClient using. 

Dear Rodrigo,

Unfortunately, there is no way to force the dll update from your side. This information will be passed on to the developers, so to implement up-to-date dll usage.

Regards,

Anastasia