Dear Fulgen,

Unfortunately, this functionality can only be implemented with the help of additional development process. As for now we do not have any examples of such implementation. We will register this idea for R&D team to develop it in the future application releases.

Best regards,

Dean

Is there any ETA from R&D regarding this feature?

Hello Alex, 



The responsible R&D team has reviewed the idea registered previously by Dean.  

Unfortunately, this request is not added to their next few sprints so there is no ETA on when it will be implemented in Creatio. 



Kind regards,

Roman 

Julio,

This is out-of-the-box logic of the application, so that notifications on incidents go to contacts that were firstly used in this incident and we do also have a problem registered on our side regarding changing of this logic. Our R&D team is currently looking at this problem and I guess there will be new logic implemented in one of future releases.

Therefore unfortunately there were no practical examples of this logic change and you need to change the email account in the email sent to case contact manually.

Best regards,

Oscar

Oscar Dylan,

Thanks Oscar,

When you say "...and you need to change the email account in the email sent to case contact manually" I understand each time I send an email I must to change the email manually?, if not where must I change the email account?

Thanks again

Julio Falcon at...,

You need to change email address in the "To" field of the email. When you click on the "letter" button in actions dashboard you create new email and in case section this "To" field is filled with the email of the first contact of the incident. That's why you need to change "To" field value manually.

Hi Oscar, we have customer with same problem to be resolved, exist some news about some R&D resolution offered in last version released. If not, despite manually change "To" field when we use dashboard buttons, exist some workaround (maybe using some business process or similar) to resolve that need, mostly when notification to be send was automatically?, Thanks

Ernesto Bianchi,

Hello! Unfortunately there are no news about this functionality to be implemented. And I am not sure if the it can be implemented with the help of the business process since this logic of editing "To" field in cases activity dashboard is a core logic. But I will inform our R&D team about your question so to raise the priority of this problem!

Best regards,

Oscar

Oscar Dylan,

 Ok, thanks!, In understand that not possible to made automatically using active dashboard button, but if we associate some process to notify actual customer case by mail (ie.: when case status change), instead of use active button, is possible to use in process email object customer actual email and not original mail asociated?

Best, Ernesto

Ernesto Bianchi,

In order to achieve your business task, you will need to add customization to the out-of-box functionality. This requires developing skills.



The functionality responsible for the Recipient field value is spread through several schemas, being configured in the EmailsSearchMixin schema.



Therefore, if you want to override the basic logic, please consider adding a modified basic functionality to the replacing CasePage schema. Particularly, the publishListenerEmailData method. There you need to modify the "EmailData", which is received so to set needed email.

Regards,

Anastasia

Dear Ezequiel,

There are two separate buttons connected to the feed in the communication panel - the upper one is for the Feed and the lower one is for the Feed notifications. The user can see the posts made in the record he subscribed to when he clicks on the upper ('Feed') button. This one doesn't support the indicators at all, meaning there is no option for the number in a circle to appear near it.

There is a workaround you can use to receive a notification in described scenario, though. The messages themselves are stored in 'Message/Comment' object, the notifications in 'Reminding', the information about the subscriptions in 'SocialSubscription'. You need to make sure that every time the new record is added to 'Message/Comment', the data is added to 'Reminding' using the selection by 'SocialSubscription'.

Lisa

Dear Lisa!

Thanks for your response.

I made a business process to resolve what you told me. At this moment I am trying to notify a particular user about the publication in a case. But i can not put a link to the case in the notification. The link appears in the description but does not go anywhere. How could i do this?

I show below the configuration of the notification

I hope you can help me!

Regards,

Ezequiel

Dear Ezequiel,

You can use the functionality of out-of-the-box notifications (like the one when the user was assigned to the case or tagged in the feed) as an example for your development as the desired logic is already implemented there.

Lisa

Dear Federico,

Here's the example for you:

//create reminding
/**
                 * @param addresserContactId // select Id from Contact
                 * @param addresseeContactId //select Id from Contact
                 * @ RemindTime {DateTime}
                 * @param description {String}
                 * @param subjectRecordId //select Id from [your schema]
                 * @param sourceId // select Id from RemindingSource --where Name = 'Owner' or Name = 'Author'
                 * @param sysSchemaUid //select Uid from SysSchema where Name = [your schema]
                 * @param subjectCaption {String}
                 * @param typeCaption {String}
                 *
                 * return {Terrasoft.Collection of InsertQuery}
                 */
                createRemindingInsert: function (addresserContactId, addresseeContactId, remindTime, description,
                                                 subjectRecordId, sourceId, sysSchemaUid, subjectCaption, typeCaption) {
                    var insert = Ext.create('Terrasoft.InsertQuery', {
                        rootSchemaName: "Reminding"
                    });
                    insert.setParameterValue('Id', Terrasoft.generateGUID(), Terrasoft.DataValueType.GUID);
                    insert.setParameterValue('CreatedOn', new Date(), Terrasoft.DataValueType.DATE_TIME);
                    insert.setParameterValue('CreatedBy', Terrasoft.SysValue.CURRENT_USER_CONTACT.value, Terrasoft.DataValueType.GUID);
                    insert.setParameterValue('ModifiedOn', new Date(), Terrasoft.DataValueType.DATE_TIME);
                    insert.setParameterValue('ModifiedBy', Terrasoft.SysValue.CURRENT_USER_CONTACT.value, Terrasoft.DataValueType.GUID);
                    insert.setParameterValue('Author', addresserContactId, Terrasoft.DataValueType.GUID);
                    insert.setParameterValue('Contact', addresseeContactId, Terrasoft.DataValueType.GUID);
                    insert.setParameterValue('RemindTime', remindTime, Terrasoft.DataValueType.DATE_TIME);
                    insert.setParameterValue('Description', description, Terrasoft.DataValueType.TEXT);
                    insert.setParameterValue('SubjectId', subjectRecordId, Terrasoft.DataValueType.GUID);
                    insert.setParameterValue('Source', sourceId, Terrasoft.DataValueType.GUID);
                    insert.setParameterValue('SysEntitySchema', sysSchemaUid, Terrasoft.DataValueType.GUID);
                    insert.setParameterValue('SubjectCaption', subjectCaption, Terrasoft.DataValueType.TEXT);
                    insert.setParameterValue('TypeCaption', typeCaption, Terrasoft.DataValueType.TEXT);

                    return insert;
                },
                /**
                 *
                 * @param remindingInsertCollection {Terrasoft.Collection of InsertQuery}
                 * @param callback
                 */
                executeReminding: function (remindingInsertCollection, callback, scope) {
                    var batchQuery = Ext.create("Terrasoft.BatchQuery");
                    Terrasoft.each(remindingInsertCollection.getItems(), function (insertQuery) {
                        batchQuery.add(insertQuery);
                    });
                    batchQuery.execute(callback, scope);
                }

Lisa

Lisa Brown,

Hi Lisa. Its been a few yrs since your reply. Is there a better way to do this in the product now? The code you have mentioned writes to the DB and triggers an execute.