Studio_Creatio_() | Community Creatio

15:05 Jan 28, 2020

Hi Community,

In Case I have created a custom BP that sends email to some of the CRM users. Now since this is a custom Email, it is now showing in Timeline Tab, how can I configure my custom Email so that it will show in Timeline.

3 comments

Angela Reyes

16:26 Jan 28, 2020

Dear Fulgen,

If email is sent automatically via business process it will not create activity. You can either send it manually or use script...MoreLess

Fulgen Ninofranco

06:27 Jan 29, 2020

Angela Reyes,

Thanks Angela,

Then how I can show it on Case Timeline?

Angela Reyes

12:15 Jan 29, 2020

Fulgen Ninofranco,

It will appear in timeline when it is connected to the record. To connect email to record it must be created firs. You can...MoreLess

Show all comments (2)

Subscribe to Studio_Creatio_()