Hi Community,

In Case I have created a custom BP that sends email to some of the CRM users. Now since this is a custom Email, it is now showing in Timeline Tab, how can I configure my custom Email so that it will show in Timeline. 

 

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Dear Fulgen,

If email is sent automatically via business process it will not create activity. You can either send it manually or use script task to send email and create activity. 

Best regards,

Angela 

Angela Reyes,

 

Thanks Angela,

Then how I can show it on Case Timeline?

Fulgen Ninofranco,

It will appear in timeline when it is connected to the record. To connect email to record it must be created firs. You can use Send email to case assignee as an example to examine how activities are created and connected to records via script task. 

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