I know the Modified By field shows the last to modify a case.
I'm trying to find out how I can track users who may have modified a case multiple times.
If User A modifies a case, the User B modifies the same case, I want to be able to track (either exporting to excel or in a graph/dashboard) and record that User A did modify that case, even if User B was the last to do so.
Is this possible? Every combination I can come up with seems to only track the last to modify a case.
You can set logging up on the object (and specific columns) under 'change log' although I am not sure how easy it is to export from there. Alternatively you could create a detail/section linked to Case (Case Audit) and have a business process that writes specific changes (like modified by) when a record is modified.
To track multiple modifications by different users in the "Case" section, enable the change log and add all the columns you need to monitor for modifications.
