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Question

13:19 Sep 15, 2021

Hi Community,

1. Is there an OOB set up to where we can fill in default assignee for cases registered from incoming emial? or do we need to create a custom business process?

2. What are the business processes involved in registering cases from incoming email?

Thank you

2 comments

Bogdan

17:18 Sep 15, 2021

Hi Fulgen,

1. You can set us a default value for an 'Assignee' column of your object. Here is the example :

However, the object should be in the Custom package. You will not be able to set default values for the base objects.

2. The name of the business process which involved in registering cases from incoming email is Incoming email registration process

Best regards,

Bogdan

Fulgen Ninofranco

07:42 Sep 16, 2021

Thank you Bogdan, I need only to set default assignee for new cases registered from incoming email not the default assignee in general. Is there an OOB set up for this?

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