Can different names be created for different types of cases? By default, they all start with "SR", but could an internal ticket have a name, e.g. INT?

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Dear Arkadiusz,

 

Thank you for your question. We checked that as of now this business task cannot be achieved via basic tools.

 

We registered a problem to add the possibility to register tickets with different number types to our R&D team to develop such a function in future releases.

 

Thank you for making our product better!

 

Best regards,

Anastasiia 

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