Can different names be created for different types of cases? By default, they all start with "SR", but could an internal ticket have a name, e.g. INT?
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14:49 Feb 28, 2023
Dear Arkadiusz,
Thank you for your question. We checked that as of now this business task cannot be achieved via basic tools.
We registered a problem to add the possibility to register tickets with different number types to our R&D team to develop such a function in future releases.
Thank you for making our product better!
Best regards,
Anastasiia
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