Question
Show reply functionality in portal case processing tab
16:03 Mar 30, 2022
Hi Community,
Any idea on the below scenario:
1. In case processing tab, there is a reply functionality. We need to show the same in portal case processing tab. Any idea how we can achieve it?
Thank you.
Like
2 comments
09:09 Apr 01, 2022
In PortalEmailMessageHistoryItemPageV2 file, these items were inserted. However it is hidden in the GUI. Any idea to which file it was removed so that we can insert it back.
21:19 Apr 08, 2022
Dear Fulgen,
The basic functionality does not support sending the emails from the portal case page, and therefore it is not possible to add the email activity to the detail from the portal.
We will register your idea to R&D team to add this functionality in the future.
Best regards,
Anastasiia
Show all comments