Join our free webinar training to find out more about bpm'online customer center

Webinar: bpm’online customer center overview

Fri, Feb 19, 11:00 AM - 12:30 PM EST

Watch our free webinar to educate yourself and your colleagues on how to effectively use bpm'online customer center.

The following topics will be covered during the webinar:

  1. Service catalogue. How to set up service calendars

  2. Case database management:

• How to set up automatic case registration through incoming emails, incoming calls, the self-service portal and other channels
• How to classify and assign cases to different teams
• How to set up automatic responses in the ‘Cases’ section
• How to customize the self-service portal

  3. Contact center:

• How to configure the Agent desktop
• How to set up queues

Register now