Hello,
I've noticed that whenever I get a letter from one of my collegues, it is not being automatially linked to his contact within the system. If it's from an external contact, the letter is linked just fine. What gives?
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04:29 Mar 31, 2017
Hi Edward,
If the letter was sent by the contact that is linked to the 'Our company' account, it will indeed not be linked to his contact. It helps to differenciate whether this letter is internal or external correspondence.
If, however, you'd like to bind the contact regardless of whether he is an employee or not, you can create a business process that will read the activity data and specify the correlation in the 'Activity participant' object.
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