HOW CAN I MERGE A CASE, NOT A CONTAC A CASE.
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14:34 Sep 28, 2023
Greetings,
You should be able to merge cases via the action "Merge records" in the Case section.
Please make sure that you have Global Search functionality enabled in your environment for the deduplication and merge action to work properly.
You may find more information on our Academy page here:
https://academy.creatio.com/docs/8-0/user/platform_basics/business_data…
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