Does not load price list on order

The system is not respecting the price list registered for the account. I currently work with more than five price types for the same product.

The price list was registered and linked to the specified account, but when starting a new order for the account, it does not load the value referring to the list, but a base value.


Would have any tips or step by step to check this situation.

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Dear Alisson,

As we can see, you created a support case on this matter - 0998614 and we provided you with a reply:

This logic developed by our project team developers on your website. We are looking into it and will get back to you with the solution soon.


Thank you.

Best Regards,

Ivanna Yatsura.

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