Question

Cant set user tasks to complete from case stages

Hello, I'm having a problem setting user tasks to complete after setting up case stages on my documents in BPM online development environment. I'm following the bpm online training videos at the moment and set up everything as instructed, but I cant complete the tasks I've set up in my first case stage. I push complete on the task and nothing happens. 

I've also noticed the tasks don't show up right away after creating the document, but that I have to switch between the second case stage "Active", and the first stage "Draft" for the tasks to show up. It feels like a bug or that I have missed something very oblivious. Here are some pictures from the documents page and my case setup.

Any help would be greatly appreciated, my bpm online version is: 7.11.0.3122

Thanks in advance.

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3 comments

Hello Per,

So, you are trying to add an action panel to the Document edit page. Could you, please provide me with your replacing schema code for DocumentPageV2, so I could help you?

We have a detailed guide how to add an action panel on our academy web site - https://academy.bpmonline.com/documents/technic-sdk/7-12/adding-action-…;

 "I push complete on the task and nothing happens."

 

Please, press F12 and navigate to the Console tab in the Chrome DevTools. Possibly, you'll see an error once you press the "Complete" button on the action panel. 

The error message will help you to identify the cause of problem.

"I've also noticed the tasks don't show up right away after creating the document, but that I have to switch between the second case stage "Active", and the first stage "Draft" for the tasks to show up."

The task will appear in the action panel on the Document  edit page only if there is any activity connected to this document. Possibly, there is no activity connected to the document just after document creation.

Per,



You can also try to perform the same modifications on the demo with the latest version. If the issue still persists, please send an email to the support team. If the issue is solved, you need to update to the latest version.

Thank you Tetiana for your help, sorry for the late response. I will try these measures and come back with feedbank if they give results, thanks!

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