Access to email account that was setup in Creatio by another user.
When user tries to add email account an error pops up:
"This account already created by user . Change the email or request access to existing account."
Where can I see list of email accounts setup in the system and how do I change which user has access to a specific account?
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Hello Dmitry,
You can check the information about all email accounts that already exist in the system by executing the query:
select * from MailboxSyncSettings
This query will show you the list of the already connected mailboxes to the system. There you also can check who is the owner of the mailbox by the "SysAdminUnitId" column via the next query:
select * from SysAdminUnit where Id='SysAdminUnitId_value_for_the_needed_record'
If the needed mailbox is already added to the system by another user, this user can set up a shared email account in case it solves your business task (more detailed information can be found in the Set up a shared email account Academy article) or the email account can be deleted from the system and added under the required user.
Please, let us know in case any further information is required.
Best regards,
Olga.