Dear,
Is it possible to add buttons on the call notification.
Example for opening the caller account page for an incoming call :
Thank you,
Nicolas
Like
Dear,
Yes, it is possible to add buttons on the cti panel. In order to do it you should override the “initCallRelationHistoryViewConfig” method from the “CtiPanel” schema. Please find the information about how to create a replacing client schema in the article by the link below:
https://academy.creatio.com/documents/technic-sdk/7-16/module-types-and…
Best regards,
Norton
Hello Norton,
Thank you for the answer.
I will try to do this by the way you show.
Little issue:
On my development environment the call button is not display.
In order to start my development i need to display the call picture in the CTI Panel.
How can i display the call picture in the CTI Panel on a development environment ?
Thanks,
Nicolas
Hello Nicolas,
To enable the "Call" item on the CTI panel, please, go to the User profile area - Call Center parameters set up, and uncheck the Disable Call Center integration parameter:
Please, let us know in case any further information is required.
Best regards,
Olga.
Hello Olga,
the checkbox is allready unchecked
Our development environment is a backup of our production environment. So the configuration is the same.
Do you have an other idea please ?
Thank you and have a nice day
Nicolas
Dear Nicolas
Try to disable the calls integration, save the changes and log out.
Sign in back again, remove the checkbox, leave the settings similar to these and re-login
Let me know the result.
Regards,
Dean