Please use Webhooks standard structure to enable easy integration with major platforms
I was very happy to learn about all possibilities of integrations using Creatio webhooks
and very disappointed when start to implement some use cases at customers
to learn that Creatio is not using the webhook standard event structure
https://developers.oncehub.com/reference/the-event-object
to process the webhooks
This has the implication that some major platforms that use the webhooks standards will not integrate easily with Creatio, for example:
It is possible to develop custom logic but in this case we would like more standardization and less customization
Anyone has similar issues? And do you think it is a good idea?
Luis
Do you like this idea?
Hello,
Currently, webhooks do not have any world-standard specification, although some companies share webhook payload type
The Webhooks standard in Creatio was developed specifically for the Creatio schema and included mandatory fields like "EntityName" and other Entity Schema fields.
The main idea is that these webhooks must be mapped to an Entity on the Creatio side.
However, we have already registered a task for our R&D team to explore the possibility of implementing this functionality in future.
Thank you for your question!