Contact search does not work, if I enter the first name and the last name in the order that differs from the database order

Question

Contact search does not work, if I enter the first name and the last name in the order that differs from the database order..

Answer

The search by the [Full name] field is performed based on comparing strings. If you change the order of the first name and the last name, the string will be absolutely different and bpm'online will not be able to identify it as the initial contact. Besides, depending on the above mentioned order of the first and last names in the [Full name] field as well as in some system settings, bpm'online automatically populates contact fields that correspond to the first and last names separately.

If you are not sure what the order of the first and last names of a contact is, you can leave only the first or the last name in the serach string with adding the "%" character in front of the name. In this case, bom'online will search for all the strings that start with or contain the specified value. For example, if you specify the "%Best" value in the search field, bpm'online will display the "John Best" and "Best John" contacts (if such contacts are available in the database).

You can also select the "First name" or "Last name" field as a search parameter.