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Marketing_Creatio
8.0

Hi community,

I've connected a form with Creatio via SaveWebFormObjectDataResult service, and received a error

"{\"SaveWebFormObjectDataResult\":\"{resultMessage:\\\"Webform data preprocessing error\\\",resultCode:-1}\"}" 

Does anybody know what reasons can cause that error?

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Hello,

I've sent emails in our Prod system but we are exploring new avenues and using Dev/UAT for testing. The emails aren't going out. I set it up the same way as I did when I successfully sent emails in Prod. Here are some screenshots if anyone has any ideas of potential issues. 

shot 1

I am confused as to why it says "Ready to send" instead of "sent." Not sure if that is the source of the problem.

I really appreciate everyone's help!

Matt 

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The bulk sending is not enabled in UAT/DEV environments. You'd need to contact support to request if that can be enabled for those environments. 

Ryan

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Dear Community,
I need help with a business process.

In an activity, the start date and departure date are populated. 

However, if the departure date is later than the start date, the departure date field should be cleared.

How should I write the formula to clear the contents of the departure date field?

 

 

 

Thank you in advance.

Best regards

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Hi, you can clear DateTime values by setting them to: null

Hubert Pacia,

or you can create a date parameter and leave the value empty. Then use that parameter to populate your date field

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documentation
security
backup

Hi All,

I found the answer from Creatio support team, as below.

I would like to know the current information because this comment was written in 2020.

-Does Creatio have a backup policy in the form of documentation?

-How long is the data retained?

Our customer needs these of details, so if you share them with me, it would be great.

Thanks!

 

Sui

Olga Avis writes:

Hello Tiago, 

1. A differential backup of a cloud instance is being created automatically every day, a full back - once a week: full backup - on Saturday, differential backup - on other days. The backup also can be done per your request at a specific time. 

2. Our backup protection against catastrophic events is provided by transferring the backup to Amazon Simple Storage Service (S3). The recovery process for backups of <7 days usually takes 2-8 hours depending on a backup volume. The backup retention period is 90 days. 

3. You can install marketplace and custom packages via the system interface, but we recommend submitting a request to Creatio support team in case you would like to install custom packages as we automatically create a backup of a cloud website before the package is being installed and can promptly recover the website in case any issues occur. 

Please, let us know in case any further information is required. 

Best regards, 

Olga. 


 

 

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At Syntech, we wanted to make working with CRM data more visual, collaborative, and intuitive.

That’s why we built Syntech Whiteboard — an application for the Creatio platform that allows teams to work together on a shared canvas in real time.

The idea is simple.

Instead of discussing data through calls, messages, or screenshots, teams can open a single board and work through information visually, together.

Syntech Whiteboard enables real-time collaboration, allowing multiple users to interact with the same board simultaneously. Teams can map out relationships, discuss ideas, and make decisions in one shared space.

The application makes it possible to visualise connections between contacts, accounts, and any Creatio entity using a dynamic drag-and-drop canvas. This helps teams better understand how their data is structured and how different elements are related.

To simplify this process, the system includes automatic relationship discovery. Instead of building connections manually, the application detects and displays relationships between records.

The board is also fully configurable without code. Users can define which entities to display, select columns, customise colours and icons, and apply filters through a visual settings panel.

For working with more complex diagrams, Syntech Whiteboard includes tools such as a minimap, grid alignment, and zoom controls, making navigation easier and more structured.

In addition, users can create linked nodes and customise edges to represent relationships more clearly, including intermediary entities and labelled connections.

Syntech Whiteboard can be used in different scenarios, such as aligning on account hierarchies, mapping deal stakeholders, or onboarding new team members.

The goal is to provide teams with a shared visual workspace directly inside Creatio, where they can collaborate and work with CRM data more effectively.

If you’re looking for a way to make your CRM processes more visual and collaborative, Syntech Whiteboard can help bring your team onto the same page.

For a DEMO, register on the site - https://syntech.digital/

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