i have compilation error on my on premises instance.

I performed the following steps:

1. Generated the source code for all schemas. 
2. Performed a Compile All. 

After generating the source code, the number of compilation errors decreased significantly. However, there are still some remaining errors, which I have attached. I have also attached a screenshot of the system message displayed after generating the source code for all schemas.

Additionally, based on the remaining compilation errors, they all appear to be related to the UsrEntity_Agent entity. I have attached a screenshot of this entity from the Application Hub for your reference.

However, the source code generation fails with the following error:

Unable to generate source codes for the following schema: "UsrEntity_Agent".

Additionally, the object itself displays the following validation error:

Property conflict in 'UsrEntity_Agent': property 'UsrIDExpiryDate' already exists. Please rename one of the conflicting columns and republish the affected schemas.

The problem is that I am unable to edit or rename the object's columns in any way, so I cannot resolve the conflict or proceed with generating the source code.

I have attached screenshots showing:

• The Column name conflict error on the UsrEntity_Agent object. 
• The Unable to generate source code error that appears when attempting to generate the source code. 

Could you please advise on how to resolve these remaining compilation errors? If the UsrEntity_Agent entity is corrupted or incomplete, is there a recommended way to repair or regenerate it? 

Hi,

Submissions are not populating on the Ad Campaign application. The UTMs are coming over correctly from meta and google, but they are not being recognized as submissions. Can anyone help? 

Hi Community,

I have a customer that wants to only allow the Actual Response Time to be calculated when an actual email is sent to the customer

As far as I understand the actual response time is calculated as soon as the case changes from status new.

Is there anyway to control this? Of for example linking the actual response time calculation to a specific state, or some other way to have control over when this date is calculated?

Thanks,
Luis

Hi Creatio Community,

I'm currently implementing a custom chat channel provider by following the official documentation, and I have a couple of questions regarding the database setup.

1. Creating the provider settings table

The documentation instructs us to create a database table using a SQL script, for example:

CREATE TABLE SomeProviderMsgSettings (
    Id uniqueidentifier NOT NULL DEFAULT (newid()),
    Token nvarchar(250) NOT NULL DEFAULT (''),
    UserName nvarchar(250) NOT NULL DEFAULT (''),
    CONSTRAINT PK_SomeProviderMsgSettings_Id PRIMARY KEY CLUSTERED (Id)
)

My understanding is that creating the table directly with SQL only creates the physical database table, but does not create a corresponding Object (Entity) in Creatio.

Is that correct?

If so:

• Is it completely acceptable for this table to exist only in the database without a Creatio Object?
• Or is it considered best practice to create a Creatio Object (schema) that maps to this table instead of creating it only with SQL?

2. Registering the custom provider in the Channel table

The documentation says to add a record to the Channel database table.

However, when I look in the Configuration section, I can see several objects related to "Channel", for example:

• Channel
• ChannelPerformance
• ChannelPerformanceAIStatus
• ChannelPerformanceStatus

My questions are:

• Which Channel object is the correct one that should contain the record for a custom chat provider?
• Is this referring to the Channel object with the code name Channel, or another object?
• What is the recommended way to insert the record?
  • Should it be inserted directly using SQL?
  • Or is there a supported way to create the record through the Creatio UI (for example, by creating a page or using an existing section)?
  • If the UI approach is recommended, could someone explain the proper way to do it?

I'd appreciate any guidance or best practices from anyone who has implemented a custom chat channel before.

Thank you!

Hi

Is it possible to sort the favourites folder drop down alphabetically as a default? At the moment the default is based on recently added.