If a contact answer to a closed case creatio will create a new case, 

but not give much context in the new case that it was created from a pre-existing case.

Is there an easy way to make the new case linked to the old case via configuration?

Or is it necessary to create a business process  that reads all emails and searchs for case id, etc and then link in the Business Process?

Thanks,

Luis

Firstly, can external portal users with the studio creatio self-service portal cloud and studio creatio external b2b portal cloud licenses even receive reminders?

I am looking for a way to send reminders with custom text. I want the reminder to link to an Activity that is being created in a Business Process, so I am setting the "Remind Owner" and "Remind Owner On" fields when adding the Activity.

When creating reminders for employee users, they appear as expected, however nothing is appearing for portal users.

If, in fact, it is possible for external portal users to receive reminders, how could I go about setting this up? I just need to change the reminder "Description" to give it more meaningful information.

Thank you

I am using Creatio 8.3.4.2753

Hello community,

does anyboty know how to get all event types which are really stored in Audit log if occured? I mean I can select all event type in the advanced filter but if it means that all event types I can select are really stored in the log even now I can't find at least one of them?

For example, I can select in the filter "Get enitity schema operation rights" value and don't see any records. Is this event in any case stored in the log if it occured? Or can the actual list be confugured somewhere?

Hi, I'm trying to use crt.ClosePageRequest in the mobile app. If any field on the view has been previously changed, a popup appears asking me to confirm whether I really want to discard the current changes. Unfortunately, I'm unable to get rid of it in any way. In the browser version of Creatio, defining a handler for the crt.CanDiscardUnsavedDataRequest request helped, as described in this article: https://customerfx.com/article/suppressing-the-unsaved-data-prompt-when…
I've already tried many different things, including setting $context.HasUnsavedData = false, but unfortunately without success.
 

Is it possible to add standard email signatures for all the users in Creatio?

Can we create any email signature template in Creatio and re-use it when we send an email?

From where can we send Email signature in the Creatio org? (I know about "Add signatures to outbound emails" in "Send emails from Creatio" option) Is there any other option we can configure emails?