We are testing the Feedback emails in an on premises for one of our client.
When the case will be created and resolved by call center team with internal network URL and once the case is resolved customer gets a feedback email on resolution of the case. So the customer will provide ratings outside the client network with a public URL which is mentioned in Website URL system settings.
But still the email is generated and sent to customer through client's internal URL only.
"So the customer will provide ratings outside the client network with a public URL which is mentioned in Website URL system settings. But still the email is generated and sent to customer through client's internal URL only."
Does it mean that the client wants to send the feedback links to some external resource?
Here is the instruction on how to achieve your goal:
1. You need to set up a proxy server on the Internet gateway or another computer that is accessible via Internet and has access to the internet creatio server.
2. Configure the proxy server in reverse-proxy mode. Configure proxypass for the addresses such as http (s): //dns_external_interface_name/0/ServiceModel/CaseRatingManagementService.svc/* to the internal Creatio server (select http or https) keeping the relative address.
3. If https is used, configure the certificates corresponding to the external address
4. Fill in the setting with the PortalSiteURL code with the address http(s)://dns_name_external_interface/0 (select http or https)
5. Test it
However, there's also an easier way to set everything up for you, which is to simply open access to
