bpmonlineIntegration | Community Creatio

Question

11:16 Mar 09, 2022

Hi. I've looked through the other post regarding bpmOnline, and couldn't find the answer.

We have the Contact Form 7 plugin on WordPress and have via bpmOnline connected it to Creatio, and it works great. The leads are registrered in Creatio with all the information from the form BUT...

We also keep getting these emails "CF7-3rdParty Integration Failure",

I have done the troubleshooting mentiond in this thread (https://community.creatio.com/articles/bpmonline-plugin-wordpress-gravity-forms-contact-form-7)

And this is what I got back after checking the Debug box and resending the form.

The main issue is

*** Response ***

WP_Error Object

(

[errors] => Array

(

[http_request_failed] => Array

(

[0] => cURL error 28: Operation timed out after 10000 milliseconds with 0 bytes received

)

[error_data] => Array

(

)

[additional_data:protected] => Array

(

)

So my two questions are:

1. How can I fix this?

2. We have noticed that out forms are a bit slow to send. It can take up to 12-15 sec from you push send until the form is sent. And this is hurting our webpage the customer journey - can these two problems be related?

3 comments

Oleg Drobina

11:58 Mar 09, 2022

Hi Veronica,

These two problems are related. The problem is that the response from the Creatio app upon lead registration is received slowly. The most common problem is that there is a business process (or several business processes) that are started upon creating a lead. Please check it in your app and temporarily disable them (out-of-the-box processes can be left active) and try registering the lead once again. The speed should increase after that.

Best regards,

Oscar

Veronica Sagbakken

14:33 Mar 29, 2022

Hi again Oscar, and thanks for your fast reply. I have now done as you said,

First round of test:

1. Turned them of and on one by one and sent in a new form each time I turned a prosess off = no change in load time on site

2. Turned off all the prosesses off = no change in load time on site

7 forms filled in and sent, I only got 1 CF7-3rdParty Integration Failure-email in return).

Second round of test:

1. Turned them of and on one by one and sent in a new form each time I turned a prosess off = no change on some of the turn offs but also a better load time when I turned it back on.

2. Turned off all the prosesses off = no change in load time on site

7 forms filled in and sent, I only got no CF7-3rdParty Integration Failure-email in return.

So I can not find any red thread here on what is the root of the problem.

Any other ideas on how to investigate this problem further?

Oleg Drobina

11:12 Mar 30, 2022

Hi Veronica,

Ok, the problem not in the business processes. But there can be also processes in the Lead object directly (those that are configured in the process page that is opened when clicking the "Open process" option in the object designer) or entity event listeners (described here). They can also affect the response speed when inserting a lead from the form. Other option is only network issues, there are no other reasons for the response slowdown.

Best regards,

Oscar

Show all comments

Subscribe to bpmonlineIntegration