A few questions on this topic:
1. Can you configure global search to affect how many objects it searches? For example, if we only want to search knowledge base, could we prevent the global search from looking through other objects? We have many records in cases with lots of columns, currently the global search spins for a minute or more before the results finally load.
2. Can you configure the criteria for the matching results? For example, right now the search will return words that have three letters in the same order as what we searched. If I search "Compliance Connect", I get lots of results like "Concatenate", "Select", "Correctly"
3. Is there any good documentation that helps to explain ALL the possible ways you can configure the global search functionality? Or is there any documentation that explains how global search finds results?