Question

Telephone link to CTI

13:12 Jun 10, 2022

Hi Team,

I'm trying to replicate the code of the contactPageV2 for a custom section, but once I click in the hyperlink is open a new page with the number. Is not using the same behaivor of the contactPage. Something is missing?

	{
				"operation": "insert",
				"parentName": "ProfileContainer",
				"propertyName": "items",
				"name": "AccountPhone",
				"values": {
					"className": "Terrasoft.PhoneEdit",
					"bindTo": "Phone",
					"showValueAsLink": {"bindTo": "isTelephonyEnabled"},
					"href": {
						"bindTo": "Phone",
						"bindConfig": {converter: "getLinkValue"}
					},
					"linkclick": {
						"bindTo": "onCallClick"
					},
					"contentType": Terrasoft.ContentType.ENUM,
					"layout": {
						"column": 0,
						"row": 4,
						"colSpan": 24
					},
					"controlConfig": {
						// Disable browser auto fill. Set unsupported autocomplete value. CRM-53034
						"autocomplete": Terrasoft.generateGUID(),
					}
				},
				"alias": {
					"name": "Phone",
					"excludeProperties": ["layout"],
					"excludeOperations": ["remove", "move"]
				}
			},

2 comments

Best reply

Oleg Drobina

15:51 Jun 10, 2022

Hi Federico,

Additionally you need to:

1) Add "CommunicationOptionsMixin" as a dependency to your page module:

define("UsrCustomPage", ["CommunicationOptionsMixin"],

2) Add this "CommunicationOptionsMixin" as a mixin:

mixins: {
            CommunicationOptionsMixin: "Terrasoft.CommunicationOptionsMixin"
        },

3) Add the "onCallClick" method to the module:

methods: {
            onCallClick: function(number) {
                return this.callContact(number, this.$Id, this.$Account);
            }
        },

4) Create the "CallCustomer" message in the module:

messages: {
            "CallCustomer": {
                mode: Terrasoft.MessageMode.PTP,
                direction: Terrasoft.MessageDirectionType.PUBLISH
            }
        },

Once done you can refresh the page and the CTI panel will open when clicking the number.

Best regards,

Oscar

Oleg Drobina

15:51 Jun 10, 2022

Hi Federico,

Additionally you need to:

1) Add "CommunicationOptionsMixin" as a dependency to your page module:

define("UsrCustomPage", ["CommunicationOptionsMixin"],

2) Add this "CommunicationOptionsMixin" as a mixin:

mixins: {
            CommunicationOptionsMixin: "Terrasoft.CommunicationOptionsMixin"
        },

3) Add the "onCallClick" method to the module:

methods: {
            onCallClick: function(number) {
                return this.callContact(number, this.$Id, this.$Account);
            }
        },

4) Create the "CallCustomer" message in the module:

messages: {
            "CallCustomer": {
                mode: Terrasoft.MessageMode.PTP,
                direction: Terrasoft.MessageDirectionType.PUBLISH
            }
        },

Once done you can refresh the page and the CTI panel will open when clicking the number.

Best regards,

Oscar

Federico Buffa

17:44 Jun 17, 2022

Hi Oscar, for some reason the lead is not connected with the Object "Call" there is some condition for that?

here my call:

			onCallClick: function(number) {				
				var relationFields = this.Ext.create("Terrasoft.Collection");
				relationFields.add("Lead", {
					name: "Lead",
					value: this.$Id,
					type: Terrasoft.DataValueType.GUID
				});
				return this.callLeadWithRelations(number, this.$Id, relationFields);
			}

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