Hi,
Encountering the attached screenshot error while publishing the custom source code in to a cloud instance. I am connecting via VPN to access the instance. How can this issue be resolved.
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Anupama,
Please, try initiating this in Mozilla in Incognito mode - this should resolve the issue. In case it does not - please, contact us at support@creatio.com so that we could have a look at this.
Best regards,
Anastasiia
Hello Anupama,
Thank you for your question!
The error you are facing is a timeout error. In order to fix this issue, there is a need to update the [User session timeout] system setting and to make sure to remove the Caching option, allow to modify it by internal users, and increase the Default value to 420. After this, the user who performs the source code generation should relogin.
The procedures should be initiated in a browser different from Google Chrome (for example Mozilla) and as an extra option - in Incognito mode. This way the issue should not occur again.
Let me also mention, that the current issue has been already resolved in 7.18.4 version of the main application, so in case the issue persists despite all the provided above recommendations, please proceed with updating the instance.
Best regards,
Anastasiia
Anupama,
Please, try initiating this in Mozilla in Incognito mode - this should resolve the issue. In case it does not - please, contact us at support@creatio.com so that we could have a look at this.
Best regards,
Anastasiia