Is there a way to do this as a mass action for all users?
The only method I know to do this is log in as the user, access their profile, then turn it off there.
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Dear Jordan
Unfortunately, there are no basic tools in the application to turn off the call center integration for all users at once. You will have to disable it from each user profile separately. However, as a solution, you can go to the system settings, find one called 'Default messages exchange library' and choose some different telephony provider in the Default value field. Thus, the system will not send queries to your telephony provider and it will be turned off for all users.
We have already registered the task for our R&D department to develop the required functionality for the future versions of the application.
Hope the solution will help you out.
Best regards,
Dean
This seemed to work.
UPDATE SysMsgUserSettings SET ConnectionParams = '{"isWrapUpDisabled":false,"debugMode":false,"disableCallCentre":true,"isAutoLogin":true,"useWebitelCti":false,"useWebPhone":true,"useVideo":false}';