Cannot see contact communication options when logged in as user other than Supervisor

Hi, community.

I am experiencing something strange... When logged in as the supervisor, I can see email and telephone for leads and contacts both in the left bar and in the communication options area, but when logged in as any other user, I can only see them in the left bar, but not in the communications options area ...




Does anyone know why this happens?

Thank you!


Juan Carlos

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Most likely it is related to the access rights. We recommend you to check whether you have restricted the access rights for the contact communication options object or to the specific columns of the contact object. You can read more about it in the academy article below:…

In case you are unable to fix the access rights issue we recommend you to address such requests to the support team directly for assistance.



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