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Please, can someone help me?.

I need to import the tables into Power BI. I've tried using the 'Connector' and I've also tried using the API. And yes, I did everything according to the documentation.

When trying to use the 'Connector', I used the "Creatio.GetBigData" instruction, which according to the documentation is appropriate for obtaining large tables. However, it doesn't work, because it keeps giving me a credential error and constantly asking me to enter my credentials. And if my credentials are accepted, it takes many hours to import a table. This connector doesn't work at least for importing large tables. And let's face it, in 99% of cases the tables are large with much... much more than 20 thousand rows. In other words, this connector doesn't work for 99% of cases.

When trying to use the API, the same thing happens, because I can't import a table with more than 20 thousand records at once, and when trying to use pagination to import a few records at a time, the process takes me several hours to completely import a single table. This is not productive, it is tiring and takes up a lot of my time to do something that should be simple.

I am being charged to bring CRM data into Power BI, please can someone help me?

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Studio_Creatio
8.0

Hi all, 

In case page I have two lookup fields - Owner and Individuals both are lookups on contacts. 

Validation required - They should not accept same values. 

How can I achieve this. Please help.

 

Many thanks.

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Hi,

I started a campaign with one audience, then stopped the campaign and added a different audience before starting it again.

However, in both the Campaign and Bulk Email audience tabs, I can still see the previous audience members along with the new audience.

Is this the expected behavior? If not, how can I remove the previous audience members so that only the current audience is included?

Thank you

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Hi team,

I have created a campaign and added the target audience. When i started the campaign, the emails remain in the queue and are not being sent.

Has anyone experienced this issue before? Could you please help me understand what might be causing it and how to resolve it?

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Good day, Tanu,

The "Queued" status is not an outright sign of issues with delivery to the participant. 

Creatio sends emails to the addressee throught the ESP, but waits for an email response before changing the status.

The Queued status may mean one of the following:

- the delivery was completed, but the reply has not been returned by the provider

- the email was queued for delivery, but until it has been Delivered or "Bounced", it remains "Waiting to retry" on the ESP side. 
Seeing as "Waiting to retry" has no corresponding status on Creatio end, the recipient remains Queued.
Email Service Providers may retry delivery for up to 48 hours (ElasticEmail) and up to 72 hours (SendGrid).

- Longer periods of being Queued may point to complications with delivery or responses not being sent out by ESP.

Should you require a more in-depth analysis of Queued status, please contact us at support@creatio.com with an Id of the BulkEmail in question. 
It is best to do so no later than 7 days after the initial delivery, as this will allow us to examine the logs before they are overwritten.

Hope this helps!

How can we resolve this?

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Studio_Creatio
8.0

Hi all, 

On case page we have - Target resolution date (DateTime), Registration date(DateTime) and SLA days (integer) fields. Formula for Target Resolution date = Registration Date + SLA days. 

But the target resolution date is correctly showing the date part but not the time part for time part it is always showing the 12:00 AM. I have tried using BP, writing script task, writing source code, but nothing is working. Can anyone please help.

Many thanks.

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Hello,

We reviewed the described behavior and found that the value is most likely being converted to a Date type at some point in the process. When this occurs, the time portion is removed, and the value is saved as 12:00 AM (midnight).

To preserve both the date and time, we recommend using a DateTime expression and adding the required number of days with the AddDays method instead of using date-only arithmetic.

Please try the following expression: [#Registration date#].AddDays(Convert.ToDouble([#SLA days#]))

This approach adds the SLA days to the original DateTime value while preserving the time component.

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