Время создания
Filters
Email
bulk emails
Marketing_Creatio
8.0

I want to create an email using the classic UI, as I think there are features in it that are still missing in the new UI. I'm looking at this document and I didn't see an Email section so I used Workplace Setup and added the Email section. In the document I linked, it says to:

  • Go to the Email section
  • Click New and select Bulk email

In the email section I added I don't see a New button, just a button that says, "Email Sent Manually". I can create an email there, but when I click Design Content, it looks like it is the new designer.

Is there something I missing or misunderstanding?

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Best reply

Hi Jeff! 

To use the classic screens for bulk email, go to the UI Management section, locate the area titled "Exception by specific objects" on the "Form page preferences" tab. Locate BulkEmail and change to use Classic (if BulkEmail is missing, just add a row for that). Then log out and back in again. Now it will work. 

Ryan

Hi Jeff! 

To use the classic screens for bulk email, go to the UI Management section, locate the area titled "Exception by specific objects" on the "Form page preferences" tab. Locate BulkEmail and change to use Classic (if BulkEmail is missing, just add a row for that). Then log out and back in again. Now it will work. 

Ryan

Ryan Farley,

Hi, Ryan! Good to "see" you again. Thanks for the response. It got me going.

One note: things do seem to be tied to the section (Email vs Bulk Email). After adding the exception for the BulkEmail object (it was already there, but changed both to Classic UI), if I add the Emails section to my workspace (see below), I can create a new template from there using the old designer. The template then shows up under Emails and Bulk Emails. But, if I use the Bulk Emails section to create a template, it still seems to open in the new designer, even with the exception set. And if I create a template from Emails and subsequently edit it from Bulk Emails, and try to open it from Emails, it says it was created in the Freedom UI and tries to redirect me, and hitting cancel doesn't open it in the classic designer. So, using the "Emails" section is the way to go, and don't open it from the Bulk Emails section.

All that to say I got to where I needed to go. We can add this to the list of many thanks for the help you've offered over the years!

Bulk emails and Email section
 

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Studio_Creatio

I have a question regarding creating a BPM in my environment.

When I select Contact.Id in the process (as shown in Action 1.png) and then save the process, it later shows only Contact instead of Contact.Id (as shown in Action 2.png).

 

 

 

 

 

 

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Both are equivalent. When checking if a lookup (in your case Contact is a lookup on System Administration Object) is equal to some Id, Creatio will be checking the lookup's Id against that parameter. So both are equivalent, so I guess Creatio simplifies it when saving.

Hello,

This behavior is expected. At this level of the BPM, Contact and Contact.Id are effectively the same. The system automatically resolves the primary key (Id) for the Contact object, so explicitly specifying .Id is not required.

When the process is saved, the designer simplifies the reference and displays it as Contact, since the identifier is implicitly assumed. Functionally, there is no difference in execution or behavior between selecting Contact.Id and Contact in this context.

So the disappearance of .Id after saving does not indicate an issue and does not affect how the process works.

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Studio_Creatio
8.0

Could you please explain how I can obtain Creatio Studio so that I can install and run it locally on my machine?
I would like to know the available options for downloading the local/on-premise version, including any prerequisites, licensing requirements, and installation steps.

Thank you in advance for your support

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Hello.

To obtain the Creatio installation files for local deployment, please contact the support team directly at support@creatio.com.

Instructions on how to deploy the local instance are available here:
https://academy.creatio.com/docs/8.x/setup-and-administration/category/on-site-deployment

Best regards,
Antonii

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FreedomUI
recordpermission
Object Permissions
permissions
organizational roles
Studio_Creatio
8.0

Access rights need to be assigned at the object level based on roles. 

Our requirement is two-fold:

  1. Assign permissions to specific roles, and
  2. Assign permissions to specific users within a role, based on certain filter conditions.

For example:

  • The X role has role-based permissions, but these permissions must be overridden for certain users within the same role based on filters.
  • For other roles like Y, all users in that role should have access to the records without any additional filtering.

We already have a business process that manages this logic, but the challenge is the large volume of records. Whenever we add a new role to the permission set, we must update the object-level permissions again. This unintentionally exposes all existing records to all users in the X role.

To correct this, we must re-run our business processes on all existing records to ensure that only the intended X users retain access, not everyone in the role. This becomes a very manual and time-consuming activity each time any permission change is required.

Would like guidance on how to achieve this more efficiently, ideally through customization, given the volume of records involved.

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organizational roles
data import
Sales_Creatio_enterprise_edition
8.0

Hi.

I need to add a role between two existing ones.  See example below.

I need to insert "BDS Asia Head" under "BDS Asia", but above "BDS Asia Lead", meaning that "BDS Asia Head" parent is BDS Asia, and the new role "BDS Asia Head" is the parent of "BDS Asia Lead".

As I understand it, I need to:

  • Add the new role using the "New" button.
  • Export the existing "Organizational role" structure to a CSV or XLS file
  • edit that file, and assign the proper parent ID's
  • Upload/Import that edited file

How do I export the roles with the role's ID's and parent ID's ?  (I can find no reference to this anywhere)

Also, is there a way to bulk "add" new roles?  I have 25+ new roles to insert.

Thanks
Rob

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