The "Queued" status is not an outright sign of issues with delivery to the participant.
Creatio sends emails to the addressee throught the ESP, but waits for an email response before changing the status.
The Queued status may mean one of the following:
- the delivery was completed, but the reply has not been returned by the provider
- the email was queued for delivery, but until it has been Delivered or "Bounced", it remains "Waiting to retry" on the ESP side. Seeing as "Waiting to retry" has no corresponding status on Creatio end, the recipient remains Queued. Email Service Providers may retry delivery for up to 48 hours (ElasticEmail) and up to 72 hours (SendGrid).
- Longer periods of being Queued may point to complications with delivery or responses not being sent out by ESP.
Should you require a more in-depth analysis of Queued status, please contact us at support@creatio.com with an Id of the BulkEmail in question. It is best to do so no later than 7 days after the initial delivery, as this will allow us to examine the logs before they are overwritten.
On case page we have - Target resolution date (DateTime), Registration date(DateTime) and SLA days (integer) fields. Formula for Target Resolution date = Registration Date + SLA days.
But the target resolution date is correctly showing the date part but not the time part for time part it is always showing the 12:00 AM. I have tried using BP, writing script task, writing source code, but nothing is working. Can anyone please help.
We reviewed the described behavior and found that the value is most likely being converted to a Date type at some point in the process. When this occurs, the time portion is removed, and the value is saved as 12:00 AM (midnight).
To preserve both the date and time, we recommend using a DateTime expression and adding the required number of days with the AddDays method instead of using date-only arithmetic.
Please try the following expression: [#Registration date#].AddDays(Convert.ToDouble([#SLA days#]))
This approach adds the SLA days to the original DateTime value while preserving the time component.
I'd like to upload ready-made HTML-templates from our old system to the Content Designer so that I can use and edit them as they were created in the designer.
It's not enough to copy the entire HTML-Code into the HTML-Element in the Designer.
Many thanks.
