Время создания
Filters
Email
Business Process
Service_Creatio_enterprise_edition
8.0

Hello community

I'm looking for the cleanest way to send emails to a recurring group of ~120 contacts. The group of recipients stays the same, but the email content is freshly composed every time. I want to write each message manually, not reuse a fixed template. The goal is to avoid adding 120 recipients manually on every send.

Constraints in my environment:

  • I do not have the Marketing module, so Bulk Email is not available.

Sasor

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Sasori Oshigaki,

Step 1: Group all the contacts into a Folder (using Dynamic Filter).
Step 2: You can use a button trigger to load all contacts email and pass that into the TO of email element in Business process or if you use Message compose (Angular component), append the email to the "To Attribute" of the email composer element (Can be investigated in DEV-Console to find the To attribute name).

BR,
Bala.

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k8S
install
cloud
Studio_Creatio
8.0

Hello team!

Was wondering if there is a way or any documentation to deploy Creatio application within a Kubernetes cluster. What would be the infra requirements , steps and how can we upgrade versions?

Thanks,

Ibrahim

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Service_Creatio
service
Service_Creatio_enterprise_edition
Service_Creatio
8.0

Hello Community,

I am looking to understand the out‑of‑the‑box (OOB) capabilities available in Creatio for case escalation and SLA-based notifications.

Business requirement:

  1. Auto‑escalate a Case when the Resolution time is overdue.
  2. Send an email notification to the Team Lead when 75% of the Resolution time is consumed (before SLA breach).

Queries:

  • Does Creatio provide any OOB functionality for:
    • Resolution-time-based auto escalation?
    • Threshold-based notifications (for example, at 75% of SLA)?

If anyone has implemented a similar scenario or can share best practices or product limitations, it would be very helpful.

Thanks in advance for your guidance.

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8.0

Hi everyone,

I'm learning Creatio (version 8.3) and I'm trying to create a dynamic folder in the Contacts section that filters contacts with overdue meetings.  When I select "Activity (by column Contact)" the Column dropdown shows me options: quantity, active processes, created on, due, duration (minutes), modified on, remind author on, remind owner on, remote calendar created on, sent on and start.  But there is no  "Category" column.

Is there a different way to filter by Activity Category in version 8.3? 

Tnx

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Select for example quantity exist

And then you'll have all the other columns available in sub selection

Damien Collot,

thanks :-)

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How_to_make_a_Product_Detail_mandatory_in_Leads
Sales_Creatio
8.0

Hi Community,

I am trying to implement a requirement in the Lead Section where the Product Detail (list) must be mandatory. If the list is empty, the user should be prevented from saving the Lead or moving forward.

I am trying to achieve this via Business Processes/Business Rules.

What I've tried: I attempted a Business Process triggered by a Lead Signal to show a dialogue box/Pre-configured page.

My Questions:

  1. Is there a way to use Business Rules to validate if a Detail (List) has at least one record?
  2. Is there a "Pro" no-code workaround to block the "Save" button if the product list is empty?

Any advice on the best architecture for this (DCM vs. Process vs. Hidden Validation Fields) would be greatly appreciated!

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Hi Nikita,

If you're trying to enforce this validation while the Lead is still in Add mode (new record), there is an important limitation to consider: the user cannot add records into the Product Detail until the main Lead record has been saved at least once. Because of this, making the detail mandatory on the initial save would prevent the user from ever creating the Lead.

If the requirement is instead tied to a specific stage or status transition, a better approach would be to override the save logic (for example using a crt.SaveRecordRequest handler in Freedom UI) and validate whether the Product Detail contains at least one record before allowing the save or stage movement.

Business Rules themselves cannot directly validate whether a Detail/List contains records. A common approach is:

  • Use client-side validation in the save request handler, or
  • Maintain a hidden boolean/count field updated via Business Process and validate against that field.
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