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Studio_Creatio

I have a question regarding creating a BPM in my environment.

When I select Contact.Id in the process (as shown in Action 1.png) and then save the process, it later shows only Contact instead of Contact.Id (as shown in Action 2.png).

 

 

 

 

 

 

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Both are equivalent. When checking if a lookup (in your case Contact is a lookup on System Administration Object) is equal to some Id, Creatio will be checking the lookup's Id against that parameter. So both are equivalent, so I guess Creatio simplifies it when saving.

Hello,

This behavior is expected. At this level of the BPM, Contact and Contact.Id are effectively the same. The system automatically resolves the primary key (Id) for the Contact object, so explicitly specifying .Id is not required.

When the process is saved, the designer simplifies the reference and displays it as Contact, since the identifier is implicitly assumed. Functionally, there is no difference in execution or behavior between selecting Contact.Id and Contact in this context.

So the disappearance of .Id after saving does not indicate an issue and does not affect how the process works.

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Studio_Creatio
8.0

Could you please explain how I can obtain Creatio Studio so that I can install and run it locally on my machine?
I would like to know the available options for downloading the local/on-premise version, including any prerequisites, licensing requirements, and installation steps.

Thank you in advance for your support

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Hello.

To obtain the Creatio installation files for local deployment, please contact the support team directly at support@creatio.com.

Instructions on how to deploy the local instance are available here:
https://academy.creatio.com/docs/8.x/setup-and-administration/category/on-site-deployment

Best regards,
Antonii

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FreedomUI
recordpermission
Object Permissions
permissions
organizational roles
Studio_Creatio
8.0

Access rights need to be assigned at the object level based on roles. 

Our requirement is two-fold:

  1. Assign permissions to specific roles, and
  2. Assign permissions to specific users within a role, based on certain filter conditions.

For example:

  • The X role has role-based permissions, but these permissions must be overridden for certain users within the same role based on filters.
  • For other roles like Y, all users in that role should have access to the records without any additional filtering.

We already have a business process that manages this logic, but the challenge is the large volume of records. Whenever we add a new role to the permission set, we must update the object-level permissions again. This unintentionally exposes all existing records to all users in the X role.

To correct this, we must re-run our business processes on all existing records to ensure that only the intended X users retain access, not everyone in the role. This becomes a very manual and time-consuming activity each time any permission change is required.

Would like guidance on how to achieve this more efficiently, ideally through customization, given the volume of records involved.

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organizational roles
data import
Sales_Creatio_enterprise_edition
8.0

Hi.

I need to add a role between two existing ones.  See example below.

I need to insert "BDS Asia Head" under "BDS Asia", but above "BDS Asia Lead", meaning that "BDS Asia Head" parent is BDS Asia, and the new role "BDS Asia Head" is the parent of "BDS Asia Lead".

As I understand it, I need to:

  • Add the new role using the "New" button.
  • Export the existing "Organizational role" structure to a CSV or XLS file
  • edit that file, and assign the proper parent ID's
  • Upload/Import that edited file

How do I export the roles with the role's ID's and parent ID's ?  (I can find no reference to this anywhere)

Also, is there a way to bulk "add" new roles?  I have 25+ new roles to insert.

Thanks
Rob

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Clickable
image
in
Email

Hi,

I’m trying to set up a customer feedback flow where, once a lead is converted, the system automatically sends an email to the contact. The email should display three images, and when the customer clicks on an image, it should record a CSAT score (e.g., clicking the first image sets the score to 1, the second to 2, and so on).

Could anyone guide me on how to implement this or point me to best practices/resources for doing this?

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You'll create a configuration service that returns HTML (something like "Thank you for your feedback" type of message). See this article: https://customerfx.com/article/returning-an-html-page-from-a-creatio-configuration-service/

The difference would be that for you the method would accept some parameters, like the LeadId and the Score. Then in the method, you'll use those values to update the Lead record with the score. Like this: 

[OperationContract]
[WebInvoke(Method = "GET")]
public Stream GetHtmlPage(Guid LeadId, int Score)
{
    // find and update Lead using LeadId
}

Then, expose that as an anonymous web service (you''ll contact support for those steps). 

In the email, you'll include the link to the web service like this (depending on the setup of the anonymous service), each link including the Lead Id and the Score value 1 2 or 3:

https://creatiourl/0/ServiceModel/UsrTestService.svc/GetHtmlPage?LeadId=THELEADIDHERE&Score=1

When the user clicks the link, a GET request calls the web service, which updates the lead score and then returns HTML to the user which they'll see as a page in their browser. 

Ryan

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