I have already researched and it does not appear that Creatio supports email classification, which M365 Exchange and Purview will then manage according to data classification policies.
Essentially, what we would need to have, is the ability to classify an email within the Creatio email create UI, which mirrors our designations as managed by Purview.
Thanks for any information and guidance you may have on the subject, or for Creatio to update on whether this is on the roadmap to support natively, which is really what is required.
Hi; We start testing incoming mail synchronization to manage in Creatio communication from customer. We use Exchange listener put on Kubernetes to get mails from designated mailbox. From time to time exchangelistener restarted and lose connection with mailbox and we have to synchronize it again manually Is there any mechanism to check if connection is established and if not recreate it?
Thank you for reaching out regarding the Exchange Listener connection issue.
Currently, we do not have a ready-made monitoring tool that automatically detects a lost connection and recreates it for the Email Listener. However, there is a general mail diagnostics page available in your environment that you can use to check the connection status manually:
You can use this page to verify whether the listener is currently connected to the mailbox, which should help reduce the need for manual troubleshooting each time.
That said, we understand that an automatic health-check and reconnect mechanism would be valuable, especially since the listener running on Kubernetes can lose its connection unexpectedly. We will log this as a feature request/idea for our development team to consider for a future improvement.
Hi; The diagnostics page is useful for manual verification, but it does not fully solve our operational issue. In our case, the Exchange Listener runs on Kubernetes and from time to time the listener pod is restarted or loses the active connection/subscription to the mailbox. After that, we have to manually synchronize or recreate the subscription again from the Creatio UI.
Could you please confirm whether there is any supported manual or technical procedure to trigger the subscription recreation without using the UI?
Specifically, we would like to know if there is:
1. Any Creatio API endpoint that can be called to force Email Listener subscription recreation.
2. Any internal service method or process that can be executed to perform the same action as the manual “ReCreateSubscription” operation.
3. Any database flag, scheduled task, or system setting that can be safely used to trigger listener reconnection/resubscription.
4. Any documented process for recreating the mailbox subscription after Exchange Listener restart.
Our goal is to automate recovery when the Exchange Listener loses the mailbox subscription. We do not necessarily need a ready-made monitoring tool, but we need a supported way to programmatically recreate the subscription or trigger the same action that is currently performed manually.
Could you please check with the product/engineering team if there is a supported API call, service endpoint, or backend operation for this scenario?
Putting together Landing Pages. I am trying to make the landing page have an empty drop down when the person first goes to the page. The designer I see on my end is pictured below. Despite it being required, users can also select "select a value." I deleted the NULL value and that did not work.
