The "Queued" status is not an outright sign of issues with delivery to the participant.
Creatio sends emails to the addressee throught the ESP, but waits for an email response before changing the status.
The Queued status may mean one of the following:
- the delivery was completed, but the reply has not been returned by the provider
- the email was queued for delivery, but until it has been Delivered or "Bounced", it remains "Waiting to retry" on the ESP side. Seeing as "Waiting to retry" has no corresponding status on Creatio end, the recipient remains Queued. Email Service Providers may retry delivery for up to 48 hours (ElasticEmail) and up to 72 hours (SendGrid).
- Longer periods of being Queued may point to complications with delivery or responses not being sent out by ESP.
Should you require a more in-depth analysis of Queued status, please contact us at support@creatio.com with an Id of the BulkEmail in question. It is best to do so no later than 7 days after the initial delivery, as this will allow us to examine the logs before they are overwritten.
On case page we have - Target resolution date (DateTime), Registration date(DateTime) and SLA days (integer) fields. Formula for Target Resolution date = Registration Date + SLA days.
But the target resolution date is correctly showing the date part but not the time part for time part it is always showing the 12:00 AM. I have tried using BP, writing script task, writing source code, but nothing is working. Can anyone please help.
I'd like to upload ready-made HTML-templates from our old system to the Content Designer so that I can use and edit them as they were created in the designer.
It's not enough to copy the entire HTML-Code into the HTML-Element in the Designer.
We are currently importing accounts in bulk using the Excel Data Import, and would like to add one or more tags to the accounts imported.
Is it possible to assign a tag directly to an eccount during the Excel data import process?
If yes, which object should be used to map the tag?
If not, is there another way to mass update tags for accounts that are not identified by criterias / filters in Creatio, but an Excel list to be imported?
Your business requirement can be achieved in two steps:
1) Create a text field in the object where you plan to import the tag. This field will define which tag should be assigned to the imported record. During the Excel import, map this field to the corresponding column in your file.
2) Create a business process that is triggered when a record is added or when the “Tag” field is changed. The business process should:
Check whether the specified tag already exists.
If the tag does not exist, create it.
If it does exist, link the record to the existing tag.
This approach ensures that tags are automatically created (if needed) and properly assigned during the import process.
Many thanks.
