Hi,
I have a sales license but when tried saving an email template I got this message:
A license to perform this action is missing. A system administrator can use the license manager or the user page to redistribute available licenses
Also tried with a service license and got the same message.
Thanks
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Hello Chani,
Thank you for your question!
It depends on where you are trying to save a template. Please, confirm where you are working on it (what do you click on before you reach the template?
Kind regards,
Anastasiia
I followed the instructions on this page:
https://academy.creatio.com/docs/user/marketing_tools/email_marketing/e…
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Go to the [ Marketing ] workplace and open the [ Email ] section.
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Click [ Add ]
There I can't click the [Open designer] and can't save.
Maybe I'm wrong with I'm doing, I want to create new template in order to use that in the [ Send email ] element in business process or in cases. (not for campaigns)
Is there a different place I have to do that?
Thank you!
Chani Karel,
Thank you for your answer. Yes, in order to work with templates there - you need a marketing license as well.
There is also a section Message Templates, in Studio workplace. You can create email templates there as this section is not related to marketing emails.
Kind regards,
Anastasiia