Hi Community,
Any idea how we can show the Case timeline tab in Portal Case?
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Hello Fulgen,
There are no basic tools to add the timeline tab through the section wizard. The same relates to the portal case page. You will need to involve the development process to add the timeline tab to any page in the system but as for portal, there is not much reason to add it since this detail has multiple connections to other entities in the system. Apart from that, the portal users might not have the access rights for those entities.
As of now, there is no ready to use examples of such implementation.
But we have a corresponding query registered for our R&D team to consider implementing this functionality for portal users as well in the upcoming versions. I will add your case to this project to increase it's priority.
Best regards,
Anastasiia