Hello,
I have a business process that at some point sends an automated email. Till some updates ago, I've seen that those emails generate activities with type = Email and I could display those emails in a detail or do some statistics based on those activities.
But now those activities are no longer generated. Are those emails stored somewhere else? Or do I need to setup something extra at that "Send email" task in order to generate that activity.
Thank you,
Cristian Galatan.
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Hello Cristian,
When sending email automatically no activity record is created in the system, therefore this email can't be linked to a case as it is not in the system. That is why it doesn't allow you to bind any record to Send email element in advanced settings. As a workaround you can whether use manual send or send email from a script task. Here is and example:
https://community.bpmonline.com/questions/email-attachments-business-pr…
Best regards,
Oscar
Oscar Dylan,
Thank you Oscar.
I wanted to confirm that was the issue. I'll do a workaround.
Thanks again,
Cristian Galatan.