Hello, community, I'm new to Creatio. My client wants the printed order document to have a consistent order, meaning the products added to their order in the itemization area should be: tools at the top, services at the bottom.
Example:
Item 1 - cutter, 1 piece, amount 10
Item 2 - hammer, 1 piece, amount 3
Item 3 - shipping service, 1 piece, amount 10 (always at the bottom)
When capturing and sorting the products in the order, they get jumbled up, and the report doesn't respect the order.
Is there a way to tell Creatio to respect and sort the products and services in my printed report?
Like
Hello,
The sort column should be presented in the template to keep the sort order in the report and on the UI; in other words, the issue occurs because you have not added the column by which the fields are sorted on the UI to the template of your report.
When the report is generated, the system ignores all columns that are not presented in the template, so data cannot be sorted by them.
Our responsible R&D team is already aware of the described behavior and has registered the corresponding task to implement the functionality in the upcoming versions of the application.