A user with an eye for detail has noticed that when a new case is created and the Contact added and the record saved a feed message that states the contact posted in the case appears.
This only happens it appears on a new record, if the contact is subsequently changed there is no message.
Is there any logic to this, or is there a way to stop this message (I cannot see an obvious business process that is responsible)?
Thanks,
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Hello,
We've made changes in the product so that when you write a message to create a case on the portal, it now shows up in a feed along with the case description. This happens due to a process called "CreateFeedMessageFromCaseDescription."
If you prefer, you can turn off this feature.
Hello,
We've made changes in the product so that when you write a message to create a case on the portal, it now shows up in a feed along with the case description. This happens due to a process called "CreateFeedMessageFromCaseDescription."
If you prefer, you can turn off this feature.