Hello Creatio Community,

In cases of autoreplies, the subject structure is always the same, e.g., "Re: [Subject]". How can we modify it to include the case number as well, e.g., "Re: [Case #123] [Subject]"?

Overview

Creatio's Service Desk sends automatic autoreplies when cases are created from incoming emails, but the default subject doesn't include the case number. This makes it harder for customers to reference specific cases in follow-ups.

Goal

We want the autoreply subject to dynamically append the generated case number (e.g., "SR-123") right after creation/registration.

How can we achieve this?

Sasor

Hello,

I've been struggling to get the dockerized version of creatio running fully with no errors.

The first error is at the start of the container like below, the application runs fine after:

The second error is recurring too, also nothing happens when it shows in the container:

The third error happens after every app compilation, no errors in the compilation, but docker container stops with that error:

What I've tried so far:

• Recreating the containers.
• Regenerating the source code.
• Recompiling the environment.
• Restarting the containers.

None helped so far.

Thanks for helping me solve all three errors.

Hi Everyone,

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While trying to create a new record for a custom object through a section list page button, the auto number field for the record gets incremented every time the new form page is loaded.

Similarly, if I switch to expanded view from compact view as well this happens.

Is this an expected behavior. Is there anything that could be done to make sure that the auto number increments only when the record is saved to database and not every time the page loads.