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Marketing_Creatio

Email Builder - Rounded Corners Not Showing In Final Email Send

19:11 Dec 30, 2025

When I'm in the email builder in the design section. I wanted to give a block a background color, a border color, and also round the edges. In the builder I can see the corners are rounded like I intend to do. But in the preview and when the email is actually sent, the round corners for the border in particular doesn't stay curved it goes back to straight pointy edges. Is there a way that this can be fixed? Images attached.

Thank you!

File attachments

Email Builder - Design.png

Email Builder - Preview.png

1 comments

Yelyzaveta Shchyrova

04:11 Dec 31, 2025

Hello,

This behavior is related to how different email clients render HTML and CSS generated by the legacy email designer.

Unfortunately, this is expected behavior. The rounded corners work correctly only as long as no border is applied. Once a border is added, the rounding is lost. This happens because some email clients—most notably Microsoft Outlook—use a Word-based rendering engine that does not fully support border-radius when borders are applied to table elements. As a result, the background may remain rounded, but the border itself is rendered with sharp corners.

Because of these technical limitations, there is no reliable way to achieve fully rounded borders across all email clients when using the old designer.

Our recommendation is to use the new email designer, which is available starting from version 8.2. The new designer generates more modern and optimized markup, and these rendering issues should not occur there.

If you have the option to migrate to the new designer, this would be the best and most stable solution going forward.

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Filtering

Freedom_UI

Filter on multi select window in Freedom UI

Chani Karel

21:47 Dec 27, 2025

Hi,

I have the following code to invoke a multi select window.

request.$context.executeRequest({
    type: "crt.OpenLookupPageRequest",
    $context: request.$context,
    entitySchemaName: "AccountType",
    //filtersConfig: add any filters here
    features: {
        select: {
            multiple: true,
            selectAll: false,
            resultType: 'lookupValues'
        },
        create: {
            enabled: false
        }
    },
});

I'm struggling with adding a filterconfig (I need a IN filter; if the value exist in a list of values).

Can you help with an example?

Thanks,

Chani

3 comments

Ryan Farley

16:20 Dec 28, 2025

To do an IN filter, you basically just use sdk.ComparisonType.Equal and the value is an array of Ids. See this thread: https://community.creatio.com/questions/im-getting-error-invalid-cast-systemstring-systemguid

Ryan

Ryan Farley

16:22 Dec 28, 2025

Also, crt.OpenLookupPageRequest was deprecated and replaced with crt.OpenSelectionWindowRequest. You can see how to use that and set a filter in this thread: https://community.creatio.com/questions/has-crtopenselectionwindowrequest-replaced-crtopenlookuppagerequest-813

Ryan

Chani Karel

14:32 Dec 29, 2025

Ryan Farley,

Thank you.

I'm able to filter with sdk outside the OpenLookupPageRequest and filter by equals = string in the filterconfig but don't know how to combine them together.

Thanks for your help!

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Marketing_Creatio

marketplace

marketplace_updates

CreatioAI

agents

AIAgents

Marketplace updates: AI Agent Program First Agents Released

Olena Sidko

14:38 Dec 24, 2025

First AI Agents hit the Marketplace 🚀

We’re excited to share the first successful results of our AI Agent Pilot Program cohort. As part of Creatio’s vision for the AI-native era of Enterprise automation, we launched this pilot at the end of autumn to help partners accelerate the adoption of our new Agentic Framework.

Just a few weeks later, the results are already outstanding - three new AI Agents have been successfully published on the Creatio Marketplace.

Want more? ➡ Browse all Agents

Build your own AI Agent with us 🤖

If you're looking to turn AI-driven automation ideas into revenue, join the next wave and build your Agent in just a few weeks.

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0 comments

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Opportunity Product Import

Mark Roberts

14:01 Dec 24, 2025

Hi, The process for our team to create quotes is a labour intensive one; adding an individual product, updating the fields etc.

We have an excel quote calculator already, so I tested using this to generate an import file to use, as I saw this option. However, I cannot get this to work. My import file has these columns, which I map to the Creatio fields:

FILE CREATIO
Product Description - Product (lookup)
Start Date - Support Start Date
End Date - Support End Date
Quantity - Quantity
Unit List Price - Price
Discount - Discount %

Can anyone give me guidance on what is required to use this capability, as I really need to make this a more efficient process for our team. If you have an alternative method of creating quotes more efficiently, especially if direct from Excel to Creatio, I would love to hear what you have done.

thanks

Mark

1 comments

Yelyzaveta Shchyrova

02:08 Dec 30, 2025

Hello,

Please note that import issues can occur for a variety of reasons.

The most common and simple causes are related to licenses or user permissions. For example, the current user may not have the necessary rights to perform imports (Operation permission, CanImportFromExcel).

Other potential causes include column settings in the target object or issues with the data itself. From your description, it’s not clear at which step the problem occurs or whether any error messages appear in the browser.

We recommend the following steps:

Verify that your user has the required permissions to perform imports.
Review the import article carefully and make sure all guidelines are followed:
Excel data import | Creatio Academy
If the issue persists, please contact support@creatio.com — we’ll be happy to assist you further!

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Discussion

Freedom UI - Elastic / Glob for search fields

Alex Lisowki

11:25 Dec 24, 2025

Hello. The current implementation of the search field utilizes a "Pattern*" matching strategy (prefix matching), requiring the search term to match the beginning of the string exactly. Searching for a term within the middle of the text (*pattern*) is not supported.

We suggest implementing an elastic search mechanism for these fields, analogous to the one used for the global search. The introduction of globbing or regular expressions would be highly appreciated.

search field element not elastic

Sincerely, Alex, Qube-Soft

Do you like this idea?

1 comments

Yelyzaveta Shchyrova

04:31 Dec 30, 2025

Hello,

At the moment, out of the box, the search component is configured to search by all words from the input string.

Search result

If, in your case, searching by a word from the middle of the string does not return the expected results, please let us know the site version where the issue can be reproduced and contact support@creatio.com — we will be happy to assist you!

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